1. ESTHEVA Spa is committed to and offers Goods and Services of satisfactory quality as defined in the Sales of Goods Act S14 (2).
   
   
2. ESTHEVA Spa values and guarantees the satisfaction of our customers by the quality of goods and level of services rendered. A customer who wishes to return or refund a purchased spa package or series can always do so within 5 days of purchase for a full refund. If any or part of the purchased package or series has been utilised, the remaining balance will be refunded.
   
   
3. For product refund or exchange, ESTHEVA spa will only accept unopened items in their original packaging. No refund or exchange will be provided after 5 days of purchase or if the product has been opened, used or tampered with. Product exchanges will be for items of equal or lower value. In order to refund, the original receipts along with the products are required for verification purposes. There is no refund for purchased or complimentary spa gift certificates.
   
   There is also no refund for ala-carte spa services or spa packages which customer is liable for payment upon commencement.
   
   
4. ESTHEVA Spa requires a 50% deposit for confirmation of spa bookings from new and non-regular customers. No deposit is required for recipients of gift certificates. For any cancellation, the deposit will be returned only if the customer informed the Spa at least 24 hours before the appointment, either by phone (65093900) or email (to spa-booking@estheva.com). This is to ensure that there is reasonable time for us to re-schedule and offer the cancelled time slot to another customer. For late cancellation or “no-show”, the deposit is non-returnable and will be forfeited.
   
   If a customer arrives late for an appointment, the Spa has the right to reduce the time of the session accordingly or complete the treatment by the appointed time and charge the full price of the booked treatment.
   
   
5. Our spa treatments are available for purchase as Gift Certificates, online or at the Spa. Gift recipients can change the purchased treatment by paying the difference if the new spa treatment is of higher value. If of equal value, no additional payment is required. There will be no refund of the difference if the new spa treatment is of lower value. All Gift Certificates must be redeemed within their normal validity period of 3 months of purchase, which can be extended upon request. The gift recipient is advised to book an appointment to ensure availability of preferred timing. Gift certificates purchased cannot be refunded or redeemed for cash [back to Online Spa Gifts Shop].
   
   
6. ESTHEVA Spa does not condone and strictly prohibits any form of selling tactics during treatments. As a luxury day spa in Singapore, it is of utmost importance to us that our customers always have a memorable and indulging spa experience during their visit.
   
   
7. All discounted prices and promotions, if any, are clearly stated in ESTHEVA Spa’s  marketing materials, website (http://www.estheva.com) and displayed at the spa reception area.
   
   
8. ESTHEVA Spa accepts most credit cards (including Visa, MasterCard, American Express), Nets and cash payments in Singapore dollars.
   
   
9. All spa treatment prices are clearly displayed in the ESTHEVA Spa price list, pamphlets and website. All prices are quoted in Singapore dollars and are subject to the prevailing GST rate.
   
   
10. All spa treatments and package descriptions with prices, including the relevant taxes (GST), are clearly quoted in our ESTHEVA Spa Guide and Price List, brochures and website.
    
    
11. Additional spa treatments selected by customers as add-ons or upgrades, such as facial enhancements inclusive of ampoules, are displayed in the Spa Price List.
    
    
12. All prices quoted will be honoured by ESTHEVA Spa at the time of booking for treatments, spa packages and other related services. Certain promotional spa packages may have specific validity periods as stated in ESTHEVA Spa’s marketing materials and website.
    
    
13. ESTHEVA Spa is committed to maintaining the confidentiality of customer data by adopting high standards for the protection of personal information. We undertake not to divulge any personal information of our customers without their prior written consent to any third party. Personal information collected is solely for the purposes of completing sales transactions and enhancing the spa experience and delivery of our services to our customers. Our staff are briefed on the confidentiality of customer’s data which is clearly stated in their employment contract which they have read, understood and signed upon their engagement.
    
    Customer personal particulars in physical and computer files are securely locked and password-protected respectively. Only authorized personnel can access the files and confidential personal information are only made available to staff on a “need-to-know” basis.
    
    
14. At ESTHEVA Spa, we are fully committed to Service Excellence. We follow up on customer complaints promptly and within a reasonable time frame of no more than 2 weeks. Customers who are not satisfied with our resolution are advised to contact CaseTrust directly.

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"...one of the world's most luxurious day spas with all kinds of anti-ageing treatments, pampering, massages and spa indulgences." Elixir News