Spa & Privacy Policy

1. ESTHEVA Spa is committed to and offers Goods and Services of satisfactory quality as defined in the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law.
2. ESTHEVA Spa values and guarantees the satisfaction of our customers by the quality of goods and level of services rendered. Our service guarantee allows a change of therapists within the first ten minutes of treatment, if the customer is not satisfied with the therapist assigned to him/her. A customer who wishes to return or refund a purchased spa package, membership or gift voucher can always do so within a cooling period of 5 working days (excluding Saturdays, Sundays and Public Holidays) of purchase for a full refund. If any or part of the pre-payment has been utilised, the remaining balance will be refunded.
3. Products, spa treatment packages and membership fees may be exchanged or refunded in full within 5 working days after the date of purchase or payment, upon presentation of the original transaction receipt. Refunds, will exclude all discounts or complimentary treatments and used sessions of spa packages, and will be after deduction of “no-show” charges imposed, if any. Refund will not be granted for any ala-carte or trial services. Once treatment has commenced, the customer is liable for full payment. If a customer arrives late for an appointment, the Spa has the right to reduce the time of the session accordingly or complete the treatment by the appointed time and charge the full price of the treatment as booked. We will only accept products for refund or exchange which are unopened and in their original packaging. Product exchanges will be for items of equal or lower value. All refunds will be processed and payments made within 2 weeks of such requests. There is no refund or exchange on any pre-payments for services or payments for products AFTER the cooling-off period, with the exception of a medical note. The customer may, however, transfer the package to another person or exchange for other package/products of the same or lower value. All refunds will be processed and payments made within 2 weeks of such requests. 
4. ESTHEVA Spa requires a 50% deposit for confirmation of spa bookings from new and non-regular customers. No deposit is required for recipients of gift certificates. For any cancellation, the deposit will be returned only if the customer informed the Spa at least 24 hours before the appointment, either by phone (6266-6833) or email (to book@estheva.com). This is to ensure that there is reasonable time for us to re-schedule and offer the cancelled time slot to another customer. For late cancellation or “no-show”, the deposit is non-returnable and will be forfeited. If a customer arrives late for an appointment, the Spa has the right to reduce the time of the session accordingly or complete the treatment by the appointed time and charge the full price of the booked treatment.
5. Our spa treatments are available for purchase as Gift Certificates, online or at the Spa. Gift recipients can change the purchased treatment by paying the difference if the new spa treatment is of higher value. If of equal value, no additional payment is required. There will be no refund of the difference if the new spa treatment is of lower value. All Gift Certificates must be redeemed within their normal validity period of 3 months of purchase. The gift recipient is advised to book an appointment to ensure availability of preferred timing. Gift certificates purchased cannot be refunded or redeemed for cash [back to Online Spa Gifts Shop].
6. ESTHEVA Spa does not condone and strictly prohibits any form of selling tactics during treatment and in the treatment room. As a luxury day spa in Singapore, it is of utmost importance to us that our customers always have a memorable and indulging spa experience during their visit.
7. ESTHEVA Spa provides approved insurance coverage to customers on pre-paid spa packages, membership and gift vouchers. A Certificate of Insurance will be issued immediately upon collection of prepayment.
8. All discounted prices and promotions, if any, are clearly stated in ESTHEVA Spa’s marketing materials, website (https://www.estheva.com) and displayed at the spa reception area.
9. ESTHEVA Spa accepts most credit cards (including Visa, MasterCard, American Express), Nets and cash payments in Singapore dollars.
10. All spa treatment prices are clearly displayed in the ESTHEVA Spa price list, pamphlets and website. All prices are quoted in Singapore dollars and are subject to the prevailing GST rate.
11. All spa treatments and package descriptions with prices, including the relevant taxes (GST), are clearly quoted in our ESTHEVA Spa Guide and Price List, brochures and website.
12. Additional spa treatments selected by customers as add-ons or upgrades, such as facial enhancements inclusive of ampoules, are displayed in the Spa Price List.
13. All prices quoted will be honoured by ESTHEVA Spa at the time of booking for treatments, spa packages and other related services. Certain promotional spa packages may have specific validity periods as stated in ESTHEVA Spa’s marketing materials and website.
14. ESTHEVA Spa is committed to maintaining the confidentiality of customer data by adopting high standards for the protection of personal information. We undertake not to divulge any personal information of our customers without their prior written consent to any third party. Personal information collected is solely for the purposes of completing sales transactions and enhancing the spa experience and delivery of our services to our customers. Our staff are briefed on the confidentiality of customer’s data which is clearly stated in their employment contract which they have read, understood and signed upon their engagement.Customer personal particulars in physical and computer files are securely locked and password-protected respectively. Only authorized personnel can access the files and confidential personal information are only made available to staff on a “need-to-know” basis.
15. At ESTHEVA Spa, we are fully committed to Service Excellence. A reminder will be sent to the customer 1 day before their appointment. ESTHEVA Spa will also update the customer 1(one) month before the expiry of their membership, if any. We follow up on customer complaints promptly and within a reasonable time frame of no more than 2 weeks. If a customer is not satisfied with our resolution, he/she is advised to contact CaseTrust directly. It is also our policy to refer to CASE Mediation Centre should any issue be unresolved after 21 days.

“…one of the world’s most luxurious day spas with all kinds of anti-ageing treatments, pampering, massages and spa indulgences.” Elixir News