Spa Etiquette & Frequently Asked Spa Questions

Yes, it is always advisable to make an appointment for your spa session, and preferably 2 weeks in advance, if possible. However, you can always contact us with your reservation request at any time. This is to ensure availability of your treatment with the preferred time slot. Although, we accept walk-ins, it is always subject to availability.  [watch our Spa Etiquette youtube video]

You do not need to. A spa robe and pair of comfy slippers will be provided for your use at the spa. [watch our Spa Etiquette youtube video]

Not necessarily so, though you may like to check with your gynaecologist first. But, you should avoid treatments and body massages using heat, deep pressure and certain aromatic oils. Please let us know if you are pregnant so that our spa consultant can recommend the most suitable pre-natal care treatments for you. This will also allow us to take the necessary precautionary measures to ensure that you are perfectly safe and comfortable throughout your spa session with us. [watch our Spa Etiquette youtube video]

Undergarments are not necessary, but you may keep them on during your spa treatment. Any area that is not treated is properly draped to protect your privacy at all times. Nevertheless, disposable undergarments will be provided for your body treatments. [watch our Spa Etiquette youtube video]

Yes. Especially if you have high blood pressure, allergies or are pregnant. Please notify our spa consultant when booking your spa appointment. [watch our Spa Etiquette youtube video]

It all depends on your specific needs and spa treatments you have chosen. Some of our clients would come as and when they can find the time. There are those who would come twice a week. However, most of our regular spa members visit us once a fortnight as recommended.

Do not hesitate to ask any questions if this is your first visit to a Spa. Remember you are here to relax and pamper yourself and we want you to feel at ease so that you can fully enjoy your spa experience with us. [watch our Spa Etiquette youtube video]

Do arrive at least 15 minutes early, especially if it is your first visit to the spa as you will be require to complete a personal information and medical form. Even for subsequent visits, be 5 minutes early or at least be on time as your lateness may also affect and disrupt the schedule and experience of other spa guests after you. Most of all, you want to arrive in a relaxed state of mind to fully enjoy your spa experience. [watch our Spa Etiquette youtube video]

The spa environment is one of tranquility, relaxation and pampering. Please respect the quiet ambiance and privacy of other spa guests by speaking softly or just enjoy the silence. [watch our Spa Etiquette youtube video]

You are here to relax and get away from the outside world. So switch off your mobile devices and if you really cannot, set it to silent mode upon entering the spa. Your co-operation will go a long way to making your spa experience and those of others an indulging one every time. [watch our Spa Etiquette youtube video]

Deep breathing is highly recommended during your spa massage or spa therapy to focus your mind, enliven your body and relax your being all at the same time.

As the spa therapist works on tight areas and knots, visualise those places loosening up.

Don’t help the spa therapist lift your arm or turn your head. Therapists call this hanging on. The opposite is letting go.

You think all day long. Massage is a great way to do a “massage meditation”. Focus on the sensations you’re experiencing and think about nothing else. Getting to a state of nothingness is one of the best relaxation you can ever experience.

Certainly, and with such an exquisite and comprehensive range of some of the most sought-after spa treatments in Singapore, our Spa Cash Vouchers and Spa Gift Certificates will always be a memorable experience for the recipients.

Yes, of course we do and in fact we always encourage our clients to follow a homecare skincare regime for better, long-lasting and long-term results. Moreover, our qualified therapists will be very familiar with your skin condition and needs after your treatment. And hence, they will be in an excellent position to customise a daily skincare routine that is best for you. It is like taking a bit of ESTHEVA home with you.

Yes, we do offer spa memberships to our clients and they get to enjoy 15% discount on all their treatments throughout the year with other value-for-money benefits and spa privileges. If you are keen to be a Member, do let us know in advance, so that we can accord you a Membership Discount on your first treatment, should you decide to sign up after that as a Member.

If you’re running late, do call us right away so that we can try to make the necessary adjustments to ensure that you can still enjoy the full duration of the scheduled treatment. However, please understand that this may not always be possible. Hence, if you are late, you will be still be responsible for the full payment of the entire service as scheduled for you.

As a top luxury day spa in Singapore, we do not condone or subject any of our spa guests to any form of pressure-selling. We are transparent in our pricing and strictly do not offer free-trials or deep-discounts to entice new customers. We firmly believe in the performance of our well sought-after treatments which is the main reason why we have attracted a strong and loyal but discerning clientele. They include professionals, top executives and entrepreneurs, many who have been with us for more than a decade. We only prescribe what is best and suitable according to the needs and in the interest of each customer. This is what our customers best appreciate about us, knowing they are getting the trusted care and best value for their money.

You can always cancel your appointment, but do give us 24 hours’ notice of any change or cancellation. However, if less than 24 hour’s notice is given, you will be charged 50% of the price of the scheduled treatment. For no-shows, a full payment will be levied.

Yes, of course. It is a misconception that we cater only to ladies who are obviously drawn to our Spa due to our wide array of stellar spa treatments, especially our outstanding facials with unsurpassed skin results. As a matter of fact, we have quite a number of male clients who are also our most ardent spa members. They are mostly top corporate executives and successful entrepreneurs, who are long-time fans of our highly stress-busting and rejuvenating massages. They admittedly treat their regular massages as an investment more than as an indulgence, in terms of what they can do for their personal creativity, productivity and passion (see also massage quote by Robin S. Sharma, a leadership guru and bestselling author).